Insights

Archive for November, 2007

Online Holiday Shopping Is Far From Over

Tuesday, November 27th, 2007

Cyber Monday (Monday after Thanksgiving) gets all of the headlines as the most imporant online holiday of the season, but the reality is that in 2006, it was the 12th highest sales day during the holiday season.The following are the busiest online shopping days in 2006 according to ComScore:

  1. Wednesday, December 13 – $666.9 Million
  2. Monday, December 11 – $660.8 Million
  3. Monday, December 4 – $647.5 Million
  4. Friday, December 8 – $638.2 Million
  5. Thursday, December 14 – $634.4 Million
  6. Wednesday, December 6 – $630.6 Million
  7. Thursday, December 7 – $629.4 Million
  8. Friday, December 15 – $623.9 Million
  9. Tuesday, December 12 – $619.8 Million
  10. Tuesday, December 5 – $612.3 Million
  11. Tuesday, November 28 – $608.2 Million
  12. Monday, November 27 – $607.6 Million

While Cyber Monday kicks-off the online holiday season, there is plenty of opportunity for several weeks afterwards and your marketing programs should reflect that fact.

Email Metrics Report – Subject Lines and Opens

Thursday, November 1st, 2007

Recently, Mailer Mailer released their 1st Half of 2007 Email Metrics Report.  While we need to continually test what works best in our particular situation and not rely solely on industry averages, the report did contain some interesting information that help serve as best practices. For example,

  • Subject lines with 35 or few characters outperformed longer subject lines by about 25%.  While there are merits to longer copy on web pages or even in email messages themselves, the consensus continues to be that shorter subject lines improve results.  Given the way that virtually all email programs display messages, people generally use the ‘From’ address and the subject line to evaluate which emails to delete, read next, etc.  Using 35 characters as a limit forces us to communicate why the email is relevant in a very concise manner.
  • While the vast majority of opens occur within the first 24 hours of a camping being launched, emails continue to be opened months after they were originally sent.  Beyond making sure that you don’t delete pages or images relating to older campaigns, you should also consider updating pages that have expired offers with updated specials or content that is no longer relevant with new information.